What do the leaders of effective work teams know? Their teams must have the full support of upper management. Which activity is not the responsibility of an effective listener? Which is a workplace safety issue that should be addressed by hotel supervisors?
Managers need to constantly verify that goals are being met, responsibilities are not getting neglected and the system is working as intended. Multi-tasking is crucial when overseeing several aspects of the hotel, so being detail oriented is one of the most important skills for hotel managers.
Which of the following is NOT a role the leader plays while creating an effective team? Figurehead. Research on the size of teams has shown that: small teams, typically under 12 people, are generally more effective than larger teams.
A benchmark used to evaluate a hotel’s performance against its competitive set. The Smith Travel Accommodations Report (STAR Report) tracks matters such as: Occupancy Rate. Average Room Rate.
If the group is meeting to discuss a specific issue or to plan something, the discussion topic is already set. If the topic is unclear, then someone needs to help the group define it. The leader – through asking the right questions, defining the problem, and encouraging ideas from the group – can play that role.
Exceptional communication skill is in high demand in most industries, but it is particularly significant and most important to have when working in the hospitality field. With a hospitality career, you face a wide range of customers every day, and provide services to all kinds of people with all sorts of needs.
Here are four roles for a team: Leader, Facilitator, Coach or a Member. All these are the components of a team, but remember that these need not be exclusive.
STAR report divides hotel’s performance KPIs by the competitive set’s performance KPIs to generate Index numbers. If the Index number equals 100% (fair share), it means the hotel’s performance is the same as the performance of the competitive set. … In plain words, a fair share (100%) is what the market gives the hotel.
In order to receive your STR report, hoteliers must submit performance data (like daily occupancy and ADR) to Smith Travel Research, who then compiles all of the data they receive into the nicely presented STR reports.
A strong leader can clearly and concisely communicate goals, tasks and other organizational needs to their team. Leaders should be masters in written and verbal communication to ensure expectations are presented to their employees in a way they can understand.
Initiator – Starting a Group Discussion, giving definitions and introducing and suggesting new ideas. Information giver – During GD sharing facts and information. Information seeker – In a Group Discussion, gathering and soliciting information from others.
Soft skills include the ability to motivate a team, to network and to manage client relationships. They are crucial to tourism and hospitality because it is a labor intensive industry that involves a high degree of customer contact.
Hard skills are teachable and measurable abilities, such as writing, reading, math or ability to use computer programs. By contrast, soft skills are the traits that make you a good employee, such as etiquette, communication and listening, getting along with other people.
Members participate in meetings to brainstorming, idea generations or any other support they need to provide. Members should regularly communicate with the team leader; understand what the leader wants from you. Don’t be afraid to ask your leader to coach or mentor. It will allow you to learn a lot from them.