According to the Thomas-Kilmann Conflict Mode Instrument (TKI), used by human resource (HR) professionals around the world, there are five major styles of conflict management—collaborating, competing, avoiding, accommodating, and compromising.
Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.
Clarifying the source of conflict is the first step to resolving it. Understanding the root cause of conflict will help you understand the origins of the problem. You will also be able to get both sides to agree to the cause of the conflict.
To successfully resolve a conflict, you need to learn and practice two core skills: Quick stress relief: the ability to quickly relieve stress in the moment. Emotional awareness: the ability to remain comfortable enough with your emotions to react in constructive ways, even in the midst of a perceived attack.
Conflict is defined as a clash between individuals arising out of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions. A conflict results in heated arguments, physical abuses and definitely loss of peace and harmony.
According to the Thomas-Kilmann Conflict Mode Instrument (TKI), there are five types of conflict reactions: accommodating, avoiding, collaborating, competing, and compromising.
When conflict is resolved effectively, it leads to many benefits, such as accomplishing goals and strengthening relationships. … If handled ineffectively, conflict can quickly turn into personal dislike, and even lead to a breakdown of relationships.
Remember to remain calm, learn to identify feelings, and watch out for body language and tone of voice. Conflict can be more successfully resolved by using active listening skills – understand the speaker, reflect back their words, and make clarifying statements.
Once calm has prevailed, talk to each child (either together or separately, depending on the circumstances) and help them state their problem. Stress the importance of being honest and admitting their role in the conflict (most problems are shared). Encourage them to use “I” statements to express their feelings.
Conflict management skills are abilities that help you manage how conflict affects you, those you work with and the workplace as a whole.