Show That You’re Listening
Nod occasionally. Smile and use other facial expressions. Make sure that your posture is open and interested. Encourage the speaker to continue with small verbal comments like yes, and “uh huh.”
Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems. This lesson gives students the opportunity to identify what active listening is and why it is important in managing conflicts.
There are three steps to Practical Listening: Intention, Attention and Retention. Let’s spend a moment exploring each of these elements.
Active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening – otherwise the speaker may conclude that what they are talking about is uninteresting to the listener.
Listener maintains positive posture; avoids distracting mannerisms; keeps attention focused on speaker; maintains eye contact; nods and smiles when appropriate Listener looks bored, uninterested, or judgmental; avoids eye contact; displays distracting mannerisms (doodles, plays with a paper clip, etc.)
What is active listening? A communication technique that requires the listener to understand, interpret, recount and evaluate what they hear. It is a structured way of listening and responding to others, focusing the attention on the speaker.
The listening process. The listening process involves four stages: receiving, understanding, evaluating, and responding.
Active listening helps in recognizing other’s perspectives and feelings and helps us appreciate them. This not only helps in resolving conflicts but also helps foster a culture of respect. Try to understand others’ perspectives before responding.
Paraphrasing – “So, you want us to build the new school in the style of the old one?” Brief verbal affirmation – “I appreciate the time you’ve taken to speak to me” Asking open-ended questions – “I understand you aren’t happy with your new car.
Active Listening is not a simple technique that parents pull out of their “tool kit” whenever their children have problems. It is a method for putting to work a set of basic attitudes. … You must want to hear what the child has to say. This means you are willing to take the time to listen.
What are the three types of listening? Passive, Unconscious, and Active.
Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received.
Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. If there is one communication skill you should aim to master, then listening is it.
Demonstrating concern. Paraphrasing to show understanding. Using nonverbal cues which show understanding such as nodding, eye contact, and leaning forward. Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I understand”
The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding.
Perceiving, Paying Attention, Remembering and Repeat the message using exactly the same words as speaker.
What best describes active listening? Trying to understand how someone is feeling when he or she speaks.
The six facets of effective listening are: 1) paying attention, 2) monitoring for non-verbal communications, 3) paraphrasing and repeating back, 4) making no assumptions, 5) encouraging the communicator to speak and, 6) visualizing the message you’re receiving. We consider each of the facets in turn below.